Shipping Policy

Processing Time:

Orders are typically processed and shipped within 1-2 business days. If additional processing time is required, we will contact you in advance with an estimated shipping date.

Shipping Methods:

• Free Standard Shipping: We offer free standard shipping within the United States (excluding PO Boxes, Alaska, and Hawaii).
• Expedited Shipping: We offer 2-Day and Next Day shipping options at additional rates. Please note expedited deliveries do not deliver on weekends and holidays.
• International Shipping: If you are located in Europe, Canada, or Australia, we offer free standard shipping with a purchase of $99.

Shipping Duration:

• Orders shipped within the Lower 48 states are estimated to arrive in 3-5 business days.
• Orders shipped internationally are estimated to arrive in 1-2 weeks.

Order Tracking:

Once your order is shipped, you will receive an email with a tracking number. You can track your package in real-time using the tracking number.

Shipping Restrictions:

We currently ship to [US, Europe, Canada, Australia]. Please contact customer service for more details on other areas.

Certain circumstances such as weather, holidays, etc. may cause shipping delays.

Return & Exchange Policy

Return Eligibility:

If you are not satisfied with the product you purchased, you can request a return or exchange within 30 days of receiving the item.

Returned products must be unused, in new condition, and retain the original packaging and tags.

Non-Returnable Items:

Customized items, personalized products, discounted items, or used goods cannot be returned. Please verify these details before purchasing.

Return Process:

1. Contact our customer service team with your order number and reason for return, and we will provide you with a return authorization.
2. Ship the return item back to our warehouse. Please ensure the item is in good condition and securely packed during transit.
3. After the return is reviewed, we will process your refund within 7-10 business days.

Return Shipping Fees:

• If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping costs.
• For other returns, customers will be responsible for the return shipping costs.

Refund Process:

• Once your return is received and approved, a refund will be issued to your original payment method.
• If you paid via credit card, the refund will be processed back to your credit card account.

Exchanges:

If you wish to exchange an item, please contact our customer service team, and we will assist you with the exchange process. Please note that stock availability may affect the exchange timeline.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Provide photos and your order information, and we will arrange a free return or exchange.

Contact Us

If you have any questions or need more information, feel free to contact us via:

• Email: service@sunlaxoutdoor.com
• Phone: +86 18072256758
• Online Support: sunlaxoutdoor.com